FAQs

Where are you located? 

We are based in Camilla, GA.

Who is your shipping provider?

We use USPS priority mailing, which typically delivers within 2-3 business days. Please be mindful, due to COVID-19 shipping is chaotic right now so shipping times may vary.

What is your processing time?

Items not requiring customization and that are on hand are usually processed within 24-48 hours. If an item requires customization or custom supplies, please allow up to 3 weeks turn around time for supply orders to be placed.

Does Mud & Mascara ship outside of the US?

At this time we only ship to residents in the United States.

What payments are accepted?

We accept PayPal, Sezzle and most major credit cards. 

What is your refund policy? 

We work diligently to protect your items from any damage while it's on the way to you. If for any reason there is an issue please contact us. Please include your name and order number. Also include a photo of the item in its entirety and the damages that you see. All of our sales are final but we try to ensure the best quality and customer experience we can offer. 

Still have questions? Email us below